Citizens Advice - Epping Forest
We offer free, impartial, confidential advice on a wide range of subjects and issues that help you find a way forward to live life well. We also raise awareness with local decision-makers about the issues that are affecting the people in our community, so your voices are heard by those who can bring about lasting change. Please note our operational hours are Tuesday to Thursday only, 9.00 am - 4.30 pm.
Due to exceptional demand, the current response time is 10 working days. Once a referral has been received and acknowledged, we will attempt to contact the client twice. We will close the referral if all attempts to contact the client are unsuccessful. If the client still requires assistance after this time, please either re-refer or direct the client to Adviceline 0808 278 7855, which operates Tuesday to Thursday 0930 - 1430. The advice we offer is accredited under the Advice Quality Standard, which means we are a service you can rely on and trust to help you solve the big and the small issues that affect your day-to-day life
Drop in support: Citizens Advice are available every Tuesday, 9:30 am to 12:30 pm, at Waltham Abbey Leisure Centre, Ninefields Estate, Waltham Abbey, EN9 3EL and every Thursday, 10 am - 2.00 pm, at Epping Community Hub, 323 High Street, Epping, CM16 4BZ
Who can use this service?
How are services delivered?
The service is free and open to anyone who lives or works in the Epping Forest District.
Our services are delivered by telephone, in person at our outreaches and by email.
If you do not wish to leave a voicemail you can contact us by email by going to epping.org.uk/help and we will try to respond as soon as possible, but please bear in mind, that in really busy times, this can take a few days.
epping.org.uk/help
0808 278 7855
Waltham Abbey Leisure Centre
Waltham Abbey
EN9 3EL
Tuesdays 9:30am-12:30pm
EFDC Community Hub, 323 High Street
Epping
CM16 4BZ
Thursdays - 10:00am to 1:30pm